faqsFAQs
Description of Our Vehicles
Car and Van Deals Direct Ltd warrants that the Vehicle at the time of delivery will correspond to the description given by Car and Van Deals Direct Ltd. It must be appreciated by you that it is not practical to publish detailed specifications for all of our vehicles. You should note that all images, descriptive matter, specifications and advertising is solely for the purpose of giving an approximate description of the Vehicle.
The vehicles that are supplied by Car and Van Deals Direct are all new vehicles. Some of our vehicles may be new pre-registered and in the event that they are pre-registered you will not be recorded as the first keeper on the V5 logbook although you will be the first driver of the vehicle.
Some makes and models of pre-registered vehicles the registration papers will be kept in our suppliers name for approximately 3-9 months after delivery in order to secure the discount/fleet terms negotiated by Car and Van Deals Direct Ltd unless other wise agreed on Car and Van Deals Direct Ltd vehicle order form.
Deposit
A deposit of between £250 and £2,500 will be required by Car and Van Deals Direct Ltd depending on the price of the Vehicle you are ordering, such sum will be confirmed to you by the Car and Van Deals Direct Ltd upon you placing your order. All manufacturers' options must be paid for in advance with the initial deposit. Car and Van Deals Direct Ltd reserve the right to increase the deposit if a non standard vehicle is ordered (i.e. unusual colours or specifications.).
Purchase Order
Your order of the Vehicle from this Website or by telephone is an offer by you and all orders are subject to acceptance by Car and Van Deals Direct Ltd which is dependent upon the availability of the Vehicle being ordered, price changes and the payment of a deposit. If the Vehicle you have ordered is unavailable Car and Van Deals Direct Ltd will contact you by e-mail or telephone with suggested alternatives. If the Vehicle is available then Car and Van Deals Direct Ltd will contact you to request payment of the deposit and will send a purchase order form including a detailed Vehicle specification, price, estimated delivery date and other details.
If you wish to purchase the Vehicle you should read and sign the purchase order form and return it to Car and Van Deals Direct Ltd. By signing and returning the purchase order form you agree to purchase a Vehicle of the specification detailed at the price detailed.
Once Car and Van Deals Direct Ltd have received your deposit and signed purchase order form we will arrange delivery of the Vehicle to the address specified by you on the delivery date detailed on the purchase order form or as soon as reasonably practicable thereafter.
Price
The price for vehicles on our Website are quoted inclusive of vat unless otherwise stated and include number plates, 12 months road tax and the first registration fee. (Commercial vehicles are quoted exclusive of VAT, 12 months road tax and first registration fee)
Prices on our Website are for information purposes only and do not constitute an offer by us capable of an acceptance by you.
By signing and returning the purchase order form you are agreeing to purchase a Vehicle of the specification detailed. In some cases optional extras may be inconsistent with the basic specification for the Vehicle concerned and in cases where you request optional extras the basic specification may differ accordingly and you agree to accept such variations without limitation.
The price quoted by us in the purchase order form shall be valid for five working days from receipt by you of the purchase order form which must be returned to the Company within this period to maintain the price. The Company must receive your deposit by credit card payment when you order the Vehicle on line or over the telephone.
Car and Van Deals Direct Ltd reserve the right to increase the price of the Vehicle ordered by you in the event that our suppliers increase their price. Car and Van Deals Direct Ltd shall notify you of such a change (if any) as soon as reasonably practical and you will have the right to cancel your order if the increase is greater than 5 per cent of the previous quoted price.
Payment of the balance due on the Vehicle must be made by telegraphic CHAPS transfer to Car and Van Deals Direct Ltd prior to delivery and acceptance of the Vehicle.
Delivery
Car and Van Deals Direct Ltd will make every effort to deliver the Vehicle on the delivery date specified in the purchase order form. However, delays will occasionally occur and time shall not be of the essence. Car and Van Deals Direct Ltd shall not be liable for any damage or loss (including consequential loss) occasioned to you or any third party arising directly or indirectly out of any failure of Car and Van Deals Direct Ltd behalf to meet any estimated delivery date.
Car and Van Deals Direct Ltd will only deliver the Vehicle to the address specified by you on the purchase order form and you should make all arrangements necessary to take delivery of the Vehicle when it is tendered for delivery.
On delivery of the Vehicle you will need to provide the Company with a copy of the signed purchase order form and proof of identity.
If you are purchasing the Vehicle using one of our finance packages from Total Motor Solutions you will also need to provide a copy of your driving licence (including photo card) and a copy of a utility bill dated within the last 90 days. Other documentation may be required subject to status.
The Vehicle will be delivered to you by the method you have specified in the purchase order form. The Vehicle can either be driven to your home or work address or delivered by transporter. If the Vehicle is driven you acknowledge that the mileage on the Vehicle will be increased commensurate with the distance between the supplying dealer depot and your address. Delivery to mainland UK will incur an additional charge of £150 if the Vehicle is driven. Transported delivery can also be requested at an additional cost. Additional charges for deliveries to Northern Ireland will be quoted for separately on the purchase order form.
On delivery of the Vehicle you will be required to sign an inspection sheet confirming that you have inspected the Vehicle and that it complies with the specification detailed in the purchase order form and that the Vehicle is undamaged. If any of the foregoing is incorrect, you will inform Car and Van Deals Direct Ltd immediately by noting it on the inspection sheet in which case the following will apply:-
If the Vehicle is damaged you will have the option to :
Have the Vehicle repaired free of charge in which case we will inform you of an alternative date for delivery; or
accept the Vehicle and arrange your own repairs (at Car and Van Deals Direct Ltd cost). If this is your preferred option you must obtain three quotations for the repairs and Car and Van Deals Direct Ltd will select its preferred repairer; or
you may request Car and Van Deals Direct to re-order a new vehicle.
If the Vehicle does not meet the specification detailed in the purchase order form, Car and Van Deals Direct will re-order the correct Vehicle ordered and arrange an alternative date for delivery.
Vehicles cannot be picked up from Car and Van Deals Direct Ltd depot unless otherwise stated at the time of order. You shall only have the right to cancel your order if there is a delay in delivery exceeding 12 weeks from the date specified in the purchase order form. If you wish to cancel your order under the provisions of this clause you must notify the Company in writing. If we do not receive such written notification Car and Van Deals Direct Ltd shall be entitled to regard this as a waiver of your right of cancellation.
If you request a delayed delivery for any reason Car and Van Deals Direct Ltd will endeavour to arrange this. However, in such cases, Car and Van Deals Direct Ltd will charge a storage fee of £20.00 per vehicle per day.
Cancellation of Orders
After signing and returning the purchase order form you may not cancel the order without penalty (unless the Vehicle delivered does not meet the specifications detailed in the purchase order form)
If you cancel your order before delivery of the Vehicle you will forfeit your deposit. You further acknowledge that Car and Van Deals Direct Ltd will in such circumstances (where Car and Van Deals Direct Ltd is unable to return the Vehicle to the supplier without penalty) incur increased administration and storage costs. You therefore agree to pay Car and Van Deals Direct Ltd reasonable administration and storage costs up to a maximum figure of £1,000.00. If Car and Van Deals Direct Ltd supplier charges an additional cancellation fee this will also be payable by you.
If you cancel your order on the date of delivery (by which time the Car and Van Deals Direct Ltd will have purchased the Vehicle from its supplier) you agree to pay Car and Van Deals Direct Ltd reasonable administration and storage charges limited to a maximum of £5,000.00.
In the event that Car and Van Deals Direct Ltd can source an alternative purchaser for the Vehicle our reasonable administration and storage charges will be limited to a maximum of £1,000.00.
By virtue of The Consumer Protection Distance Selling Regulations 2000 you have right to cancel this agreement with us at any time up to the close of business on the seventh working day which, for the avoidance of doubt, shall commence on the day after the day on which the Vehicle is delivered to you.
If you wish to cancel the Contract you must immediately write to us at Car and Van Deals Direct Ltd, Dukesbridge House, Duke Street, Reading, Berkshire, RG1 4SA or alternatively, you may email us at enquiries@carandvandealsdirect.co.uk. In the event that the agreement is cancelled by you, in accordance with our terms and conditions after the vehicle is delivered to you and in the event of us having to collect the Vehicle from you we will charge you the sum of £300 in relation to our administrative costs and the costs incurred by us in recovering the Vehicle from you.
When the Vehicle is collected from you, you must provide us with all keys, registration documentation, optional extras, equipment accessories and all other documentation and paperwork supplied with the Vehicle.
Complaints Handling
Car and Van Deals Direct Ltd is committed to customer service. Should you have any complaint about the service of Car and Van Deals Direct Ltd we want to assure you we will be committed to resolving complaints in a fair and effective manner.
Please inform Car and Van Deals Direct Ltd by email at enquiries@carandvandealsdirect.co.uk should you have any complaint about our service. We are committed to acknowledging your complaint within 48 hours of receipt and undertaking all reasonable efforts to resolving it promptly under the circumstances. We will provide you with a time scale for resolving the dispute and keep you regularly updated with respect to our progress.
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